Will I have the same carer every time?
You will have regular carers, however the times when carers are off sick or on leave we need to have other staff provide your service. It is impractical to have only one carer. When this occurs you will be advised that a different carer will be attending.
What is the cost to me?
It depends on which funding program you come under. All costs will be discussed with you prior to commencement of the service.
Do I need special cleaning products/equipment?
We have a list of preferred products and equipment that we use to comply with OHS standards. We require all equipment to be in good condition. Again these will be discussed with you either at your initial assessment or by the coordinator when she comes to do an OHS home inspection.
What if I am going to be away when a service is due?
You need to advise us at least the day prior, (except in an emergency).
Do I need to be home for my service?
Yes, you must be in attendance for the duration of your services. You cannot leave the door open, or ask a neighbour to let the carer in if you are not home.
What times are domestic assistance services available?
Clients needing personal care, showering etc, have priority for morning services as it is a necessity for maintaining client health and wellbeing. Domestic assistance services are generally scheduled late morning and afternoons.
Why can’t the carers scrub my oven or bathroom?
We are primarily a low level maintenance service to increase the possibility of you to remain in your own home for as long as possible. Our care staff have a minimum of a Certificate III in Aged Care and Community Care – they are not ‘cleaners’. As well as assisting with your tasks, they are also monitoring your condition and report any concerns they may have about your health.
We abide by the Active Service Model and the Reablement and Wellness guidelines, which require us to assist you in maintaining as much independence as possible, by only undertaking the tasks you are not able to do, to maintain an acceptable level of cleanliness in your home. It would be a good idea to have a cleaner come in quarterly for a scrub where needed.
If you have a Home Care Package, there is more flexibility of services we can provide for you. Cleaners are available who can provide a more intensive clean, within our Occupational Health and Safety guidelines.
Why can’t we have the carers use bleach?
It is a legal requirement that we take measures to ensure the work environment for our carers is as safe as possible. Our staff assist many clients each day and prolonged contact with these chemicals is detrimental to their health. We therefore use chemicals that are less harmful, with no bleach or ammonias.
Why can’t the carer use any mop and bucket?
We have looked into different mops and buckets and have determined the ones that pose the least stress/pressure on the carers. Again it is vital that we protect our workers as much as possible and they may be providing three domestic assistance services in a single day.